Adelphi Grande Bangkok, Thailand
   
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  16 Sukhumvit Soi 41 Bangkok 10110 Thailand
T +66 2 695 0555, F +66 2 695 0505
enquiry@adelphigrande.com
www.adelphigrande.com
 
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FAQ
How many stars is the hotel?
4 Stars
How do I make direct contact with the hotel?
You may email, call or fax the property.
enquiry@adelphigrande.com
T +66 2 695 0555
F +66 2 695 0505
If I make an online booking, will I be offered a 'best rate'?
Online bookings generally offer the 'best available rates' for that date and time.
What types of rooms are available and what are the differences between
   room types?
There are four room types available, Click on comparison chart for details.
Comparison Chart
Description Superior Studio Deluxe Studio One Bedroom Executive Suite One Bedroom Grande Suite
Room Size 38 sqm
(409 sqft)
40 sqm
(430 sqft)
54 sqm
(581 sqft)
67 sqm
(721 sqft)
Bedding King King or Twin King King
Living Room Set Up    
Air-conditioning with individually controlled thermostat
32" LCD TV
Cable & Satellite TV Channels
DVD Player
Broadband Internet
WiFi
Cordless telephone with IDD
Electronic safe box
Iron & Ironing Board    
Bathrobe & slippers
Bathtub with shower over tub
Separate shower cubicle with rainshower    
Standard bathroom amenities
Hairdryer
Fully-equipped kitchenette
Coffee/Tea making facilities
Minibar
Washer cum Dryer
No-smoking rooms
Are your hotel rates per person or per room?
Hotel rates are per room based on a maximum occupancy of two.
Are my credit card details necessary when making a reservation?
Yes, to guarantee the reservation.
Will my credit card be charged?
We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation.

Guests can choose to settle the bill in cash or credit card at the time of check-out.
How safe are credit card details that are submitted online?
Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.

For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in.

Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.
What is your cancellation policy?
In the event of a cancellation or no-show, the following will apply:
For stays of 1 to 7 nights
If the property is not informed 24-hours or more prior to date of arrival, a charge of one (1) room night’s accommodation will be levied on the credit card used to guarantee the reservation.
   
For stays of 8 to 14 nights
If the property is not informed 24-hours or more prior to date of arrival, a charge of two (2) room nights accommodation will be levied on the credit card used to guarantee the reservation.
   
For stays of 15 to 21 nights
If the property is not informed 24-hours or more prior to date of arrival, a charge of three (3) room nights accommodation will be levied on the credit card used to guarantee the reservation.
   
For stays of 22 nights and more
If the property is not informed 72-hours or more prior to date of arrival, a charge of five (5) room nights accommodation will be levied on the credit card used to guarantee the reservation.
 
Do you have a pets' policy?
Regrettably, pets are not allowed.
What are your check-in and check-out times?
Check-in time is 2.00 pm.
Check-out time is 12.00 noon.
Is it possible to check-in early?
Early check-in is subject to room availability.
What is the charge for a late check-out?
Late check-out is subject to room availability and the charges are as follows:
Check out before 6.00 pm: 50% charge (based on overnight rate)
Check out after 6.00 pm: Full overnight rate
Do you have non-smoking rooms?
The majority of our rooms are non-smoking whilst 4 of 15 floors are dedicated to those wanting a smoking room.
Do you have twin, triple and quadruple rooms?
We have some twin rooms of which they are the Deluxe Studios.  All other rooms can be converted into a triple by adding a roll-away bed at an extra charge.  Rooms are not suited for quadruple occupancy.
Do you have inter-connecting rooms?
Yes, the Superior Studios and the Deluxe Studios inter-connect.  The Superior Studios offer a bed in king size whilst the Deluxe Studio offers twin beds.
What is the cost of an extra bed?
An extra bed is THB 800nett with breakfast.
What is the hotel's policy regarding children?
There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding.
If an extra bed is required, regardless of age, an extra bed charge will be incurred
Children 12 years and above are charged the full adult breakfast price of THB 412.00 nett
Children between the ages of 5 and 11 years are charged a rate of THB 206.00 nett per child/breakfast
Children 4 years and below eat breakfast for free
Does the hotel provide baby-sitting services?
Yes, the hotel does, however, a minimum of 12 hours notice must be given.  The charge is THB 250 per hour and after 9pm and additional fee of THB 300 will be applied to cover transportation costs.  Kindly contact the Front Desk for more information.
Are baby cots available?
Yes, baby cots are available upon request.
Where is breakfast served and at what time?
Breakfast is served at Café Grande which is located on Level 4, from 5.30 am to 10.30 am.
How many restaurants do you have and what are they?
Adelphi Grande has one restaurant, Café Grande located on Level 4, which serves both Thai and International cuisine.
Is vegetarian cuisine available in the restaurant?
Yes, vegetarian dishes are available both on the breakfast buffet line and a la carte.
Is the food served in the restaurant 'halal'?
Strictly speaking, the food served is not 'halal', however, we have dishes available that are pork free.
Do you have 24-hour room service?
No, room service is not 24-hours, it operates from 6.00 am to 10.30 pm.
General Hotel Information Back to top
What are the length, width and depth of your pool?
16 meters x 8 meters - 1.25 meters deep
Do you have hairdryers in the rooms?
Yes, they are provided in the bathroom of all rooms.
Does the hotel provide iron and ironing boards in all rooms?

Iron and ironing boards are available upon request.

How far is the property from the airport and do you provide airport transfers?
   And if so, what is the cost?
The hotel is a 35-40-minute drive from Suvarnabhumi International Airport. Airport transfers are provided upon request at THB 1,200 nett per way for a car and THB 1,500 nett per way for a van.
How much is an airport taxi or limousine?
An airport taxi is approximately THB 400-500 nett per way including toll charges. An airport limousine is approximately THB 1,000 nett per way.
Can luggage be stored at the property whilst I travel elsewhere?
Yes, for a maximum of 15 days.
What is the weather like at different times of the year?
Bangkok being a tropical city, weather is warm throughout the year with April and May being especially hot and sticky. June to September are cooler months (24-28c), however, it is the rainy season. The most pleasant time of year is October to February, where temperatures range from 25-28c with light breezes and only the occasional shower.
Is the tap water safe to drink?
No, tap water in Thailand is not potable. 2 bottles of complimentary drinking water to be provided daily.
Is there a doctor on call?
Yes, for minor illnesses, otherwise for urgent matters we recommend guests go to Samitivej Hospital Soi 49 which is a 5 minute drive from the hotel.
How far is the nearest hospital?
Samithivej Hospital is a 5 minute drive from the hotel.
Where is the nearest bank or currency exchange?
The nearest ATM machine is in Lumphini Suites (a short walk from the hotel) whilst the nearest bank, UOB Bank, is located just opposite Sukhumvit Soi 41.
What time do banks open?
8.30 am - 3.30 pm, Monday to Friday.
What voltage is used in Thailand?
The voltage in Thailand is 220 volts.
Business Traveller Back to top
Can I connect my laptop in the room?
Yes, via LAN or WiFi.
What kind of internet connection do you provide and what is the cost?
Hi-speed Internet 4 Mbps (shared speed).  For guests who make a booking directly online at www.adelphigrande.com or enquiry@adelphigrande.com, internet connection is complimentary.
Are dual telephone sockets available in rooms?
Yes, dual telephone sockets are available in the rooms.
What is the hourly/daily rate for limousine service?
Limousine service rates are as follows:
Daily rate of THB 4,400 (maximum of 11 hours)
Hourly rate of THB 440 (minimum of 2 hours)
Are secretarial and other business services such as translation available?
Yes such services are available, however, a request must be made.
Shopping and Tourist Facilities Back to top
How far is the property from the Skytrain and MRT?
Adelphi Grande Hotel is a seven minute walk to Phrom Phong BTS Skytrain Station
Are there shopping centres nearby?
Within walking distance is the Emporium Department Store, otherwise, the nearest shopping centers (Central Chitlom, Central World, Erawan to name a few) are 4 stops from the Phrom Phong BTS Skytrain Station.
How far is the property from well-known entertainment spots?
Within walking distance of the hotel are numerous pubs, restaurants and cafes whilst the better know entertainment spots the likes of Narcissus Club, Bed Supperclub are a short taxi ride away.
Do you have a tour desk?
No we do not, however, our Front Desk staff will be more than happy to help you with any queries you may have or assist you with any arrangements you may wish to make.
What and where are local tourist attractions?
Contact the tour desk or concierge for more information on tourist attractions.
 
Disclaimer: Prices shown are only approximates and are subject to change without
prior notice.
 
 
 
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